The Authentication Failed; the Authentication Is Stale. Please Try Again
FIX: VPN countersign verification failed [NordVPN, Cisco]
Updated: Posted: September 2020
- A VPN hallmark failed error volition prevent you from logging in to your VPN client.
- Luckily, in that location are quite a few easy fixes to that and we explore all of them hither.
- Whatsoever your software problem, we surely got it covered in the Software Troubleshooting page.
- You'll find anything y'all want to know about virtual private network tools in our VPN Hub.
Using a VPN is 1 of the best ways to protect your privacy online, however, many users received a VPN authentication failed bulletin.
As a result, they are denied access to the VPN tool. Even so undesirable this situation is, tweaking a few settings should restore everything.
It's worth mentioning that the same error was reported by the users of the post-obit VPN clients:
- ExpressVPN
- NordVPN
- Cisco AnyConnect VPN
- Asus OpenVPN
- Tunnelbear
The causes are, in most cases, like and refer to either some antivirus settings, VPN settings, or even a corrupt VPN installation. Whatever the cause, have each solution presented below in turn.
Hopefully, yous'll get dorsum access to your VPN tool earlier reaching the end of this article. And then, allow'southward dig in.
How do I set up a failed VPN hallmark procedure?
- Check your antivirus and firewall
- Disable your firewall
- Endeavour switching to a dissimilar VPN client
- Cheque your login credentials
- Check the number of connections
- Make sure that your service is paid for
- Change your username and password
- Reinstall your VPN client
- Perform a Clean kick
1. Bank check your antivirus and firewall
Ane of the most common causes when getting a VPN authentication failed bulletin is your antivirus or firewall.
The antivirus sometimes blocks VPN clients, detecting them equally imitation positives.
To gear up the problem, information technology's brash that y'all check your antivirus settings and make sure to whitelist your VPN client. Additionally, you can try disabling certain antivirus features or disable your antivirus altogether.
If that doesn't solve the problem, try uninstalling your antivirus. If you lot're on Windows ten, y'all'll exist protected by Windows Defender even if you remove your third-political party antivirus, so there'south no need to worry virtually your condom.
Once you remove your antivirus, bank check if the problem is still there. If the issue doesn't appear anymore, it may be time to consider a different antivirus software.
You can find many good Windows 10 compatible antivirus software that won't interfere with your VPN. Moreover, many worthwhile tools come with integrated VPNs, so you won't accept to invest in ii apps.
2. Disable your firewall
Co-ordinate to users, sometimes VPN hallmark failed bulletin can appear if your firewall is blocking the VPN client. To fix this problem, users suggest to temporarily disabling your firewall and checking if that solves your problem.
To disable your third-party firewall, yous'll have to open its settings page and observe the disable choice.
Notwithstanding, Windows too has its own firewall, and you might need to disable it as well in guild to troubleshoot this issue.
- Press Windows Key + S and enter firewall. Select Windows Firewall from the list of results.
- Cull Plow Windows Firewall on or off from the left pane.
- Select Turn off Windows Firewall (non recommended) for both Public network and Private network profiles. At present click the OK button to save changes.
Later doing that, your firewall volition exist completely disabled. Bear in mind that disabling the firewall isn't advised since it tin leave your PC at risk.
However, if disabling the firewall fixes the trouble with the VPN, the issue is most likely related to your firewall settings, so y'all'll need to arrange them accordingly.
iii. Try switching to a different VPN customer
If other solutions couldn't fix the VPN hallmark failed mistake bulletin, perhaps the problem is related to your VPN client. If that's then, information technology's advised to switch to a different VPN customer.
Consider a VPN provider with a large number of servers beyond the whole globe, because these can generally ensure a good connection at all times, regardless of the specific online activity you engage in.
Some other characteristic to await for when picking your VPN customer is the privacy policy. Get a VPN that has transparent rules and is compliant with the regulations applicative in your area.
The best VPNs for Windows 10 should ensure that there's no data leakage even if the connectedness drops, and then make certain to look for the kill switch characteristic as well.
4. Check your login credentials
If your firewall or VPN isn't the problem, possibly you should check your login credentials.
It's possible that yous mistyped your username or password, and that might exist causing your problem. To ready the issue, be sure to double-check your login information and make certain that it's completely right.
Be sure to cheque for uppercase and lowercase letters since they tin be the common problem for login bug.
five. Check the number of connections
Many VPN clients allow you to have a express number of VPN connections at a fourth dimension, and if you exceed the number of these connections, you might become the VPN hallmark failed message.
To fix the trouble, exist sure to check all the devices that are using your VPN.
If you have multiple PCs and phones using the aforementioned VPN service, try disabling the app on certain some of them and check if that solves your problem.
6. Make certain that your service is paid for
If you lot're unable to use your VPN due to the VPN authentication failed error bulletin, it's possible that the problem is caused past unpaid service.
Sometimes, you might forget paying for the VPN service, and that tin lead to this and many other problems. So log in to your VPN account and make sure that your service is paid for.
If everything is in guild in terms of payment, you can go along to the side by side solution.
7. Change your username and password
If you're having bug with your VPN credentials, try to change them. Fifty-fifty if you're certain that these are correct, yous tin try irresolute them to refresh the connection.
It'south possible that there'southward a glitch with your VPN client, simply you might be able to fix information technology this manner.
8. Reinstall your VPN customer
According to users, sometimes you lot can come across a VPN authentication failed message only because the VPN installation is corrupted. So the only workaround is to reinstall the customer.
This is fairly elementary to do, and the best style to do it is to use uninstaller software first. You can also remove it with Windows Settings, merely many users reported that the Windows uninstaller utility leaves behind leftover files.
Uninstaller software are specifically configured to find and remove everything related to the app you want to delete. This will ensure that you will be able to seamlessly reinstall your VPN.
Once you lot remove your VPN client completely, install it once again and check if the problem is withal there.
ix. Perform a Clean boot
- Printing Windows Cardinal + R to open the Run dialog. Enter msconfig and click OK or press Enter.
- Navigate to the Services tab and cheque Hide all Microsoft services Now click the Disable all push button to disable all these services.
- Caput over to the Startup tab and click Open Task Manager.
- Correct-click the offset application on the listing and choose Disable from the carte du jour. Repeat this step for all startup applications on the listing.
- In one case you disable all startup applications, go back to the System Configuration Now you lot but have to click Employ and OK to save changes and restart your PC.
A clean boot should cease whatsoever interference of other applications or processes upon the VPN. And so in one case your PC restarts check if the problem is withal there.
If the issue doesn't reappear, it'due south possible that one of the startup applications or services was causing it. To find the cause, y'all need to enable all disabled applications and services one past one until you lot manage to recreate the issue.
Bear in heed that y'all'll demand to restart your PC or at to the lowest degree log out and log back in to apply the changes. Once you notice the problematic application or a service, disable it or remove it from your PC.
Although the VPN hallmark failed error tin can exist quite problematic, we hope that you managed to solve information technology past using some of our solutions.
We'd like to hear if this article helped. Feel gratis to drop us a line in the comments beneath.
Source: https://windowsreport.com/vpn-authentication-failed/
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